Refund & Cancellation Policy
Last updated: May 2025
1. Advance Payments
Projects begin after an advance payment, which covers initial discovery, planning and setup work. This advance is non-refundable once work has started.
2. Milestone Cancellations
If you cancel mid-project, you are billed for all work completed up to the cancellation date. Any unused portion of a pre-paid milestone is refunded within 7-10 business days.
3. AMC / Subscription Plans
Monthly maintenance plans can be cancelled with 15 days notice. No refund is provided for the current billing cycle, but service continues until the cycle ends.
4. How to Request
To request a refund or cancellation, email shivsolutionshub@gmail.com with your project details. We respond within 2 business days.